Curriculum Vitae

  • Lee Michaels

Luton, UK | 07753927722 | lee@leemichaels.me | https://www.linkedin.com/in/leejamesmichaels/
IT MANAGEMENT
Site Supervision – Customer Facing – Technical Support

Service Delivery
Consultancy
IT Infrastructure
Disaster Recovery
Documentation
Installation Process
Preventive Maintenance
Agile Methodology
Business Continuity
ISO 22301,27001, 9001		 Highly skilled professional with extensive experience bringing value to a business within the information technology industry.
Proven success providing innovative technical solutions and business continuity services to key clients.
Demonstrated strong ability to implement, embed and maintain crisis management processes.
Track record of liaising with IT teams to ensure disaster recovery plans and IT infrastructure are functional, recoverable, documented  and resilient.
Able to analyse the root causes of issues, understand, interpret, and clearly explain complex matters.

CAREER ACCOMPLISHMENTS

Saved 35 staff members from certain loss of employment and built a working IT environment by using in-depth extensive BC knowledge to recover there working environment. (In 2 days)

Became Silver Team Member of the Daisy Group BC and incident response team. Served on the silver team for in-house business continuity.

Simultaneously managed the recovery of eight clients across two recovery centres during the BT underground fire incident in Manchester. All clients successfully recovered.

PROFESSIONAL EXPERIANCE

Turn IT On                                                                                                  2020 –
Network Manager / Consultant
All things IT, Disaster Recovery and Business Continuity relating to schools and education.

  • Complete overhaul of backup strategy BC/DR policy and procedure.
  • Move from PSTN system to 3CX Voip solution.
  • Improved process for all aspects of IT
  • Delivered an effective end to end IT solution to all users.
  • O365 management. Including data migration to the cloud.
  • Consultancy on all IT related matters.
  • Upgrade to existing cluster and SAN infrastructure.
  • Upgrade / replace Meraki WIFI network.
  • Day to day onsite support.

 

Daisy Group (Formerly Phoenix IT)                                                           2017 – 2020
BUSINESS CONTINUITY & RECOVERY MANAGER (London South West)
Delivered efficient service, IT/sales support, and innovative solutions to London-based BC clients. Held full accountability for looking after London banks. Attended meetings in London with clients and banks on regular basis to provide what they needed and discuss changes/KPIs. Ensured running of clients’ equipment and functioning of IT infrastructure on-site. Trained all staff to the required level and provided an out of hours’ rota. Conducted regular testing of building functions in terms of infrastructure, and servers. In charge of ensuring site remained fully functional to at least N+1 for internet provisions, cooling, power, networks, and telephony.

  • Successfully managed 1700+ recovery positions and ensured smooth running of the “Flag Ship” site that brought vast knowledge, challenges, and clients in the city.
  • Delivered business continuity to all clients served out of the Farnborough site and met all SLAs and KPIs defined by biggest clients.
  • Spearheaded several projects for company and clients for upgrades of infrastructure/building and changes to business continuity plans and provisions.

 

Phoenix IT                                                                                               2007 – 2017
REGIONAL BUSINESS CONTINUITY RECOVERY MANAGER (North West)
Directed running of Data Centre facility on daily basis. Carried out installation, network configuration, and maintenance of platforms for data recovery according to client specifications. Reported corrective action reports (CARs), customer issues, and contract information to regional managers for supporting their requirements. Provided training suggestions and feedback on staff performance to senior management. Produced plans and documents to assist clients in recoveries. Assisted sales staff with pre-sales technical service and support. Consulted with customers on recovery procedures and practices. Headed and scheduled high-performing site teams, setting KPIs and providing more rehearsals in three years. Managed buildings and clients that came in the North.

  • Managed 4 sites. Oversaw all aspects of IT infrastructure, business continuity, networks, and servers.
  • Managed 40+ BC exercises and rehearsals annually across various platforms and businesses.
  • Implemented the entire technical process and recovered several systems at sites.

ADDITIONAL EXPERIANCE

Business Continuity Recovery Engineer/Support Engineer/Break Fix Engineer, All at ICM Computers.

TECHNICAL PROFICIENCEIES

Tools: Exchange Recovery
Operating Systems / Software: Microsoft Office, SQL Server, NetBackup, VMware, HP Data Protector, Wintel Windows Server, Linux, HPUX 11i/HP9000, Hyper V, RS6000/AIX, VMS/Alpha, Solaris/Sun, Oracle HW, Symantec Backup Exec, Veeam, Active Directory, AWS, Ghost , 3CX.
Hardware: Sun, Cisco Firewalls, Cisco routers, HP Network Devices, HP Servers, HPUX, RS6000 P series, SANs & NAS, Netapp , EVA, Smoothwall Filtering, Meraki WIFI, Dell Hardware.

EDUCATION AND CREDENTIALS

GDPR Diploma, Level 3
Crisis Management, Level 3
Cyber Security Diploma, Level 3
Risk Management Diploma, Level 4
Higher National Diploma (BTEC) in Computer Science Manchester University

CERTIFICATIONS
ITIL Foundation | PRINCE2 Foundation | IOSH | AWS Certified Solutions Architect Associate SAA-C01 |  Microsoft Azure Fundamentals AZ-900

AFFILIATIONS
Member of the Business Continuity Institute (BCI)
Member of ISACA (CRISC)



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